We are out of network providers. Contact your insurance carrier to determine out-of-network coverage. To facilitate the conversation with your insurer view our Insurance Coding Guide. Continue reading below for important billing information.
Service fees are due 1 business day prior to your appointment, unless you plan to pay during an in-person appointment. We require a credit card to put on file for those participating in our monthly, biweekly, or weekly treatment services.
Virtual Appointments: Your credit card on file will be charged 1 business day prior accordingly.
In-person Appointments: You may bring a personal check or cash payment to your appointment OR we will charge your card on file at the appointment.
For School Districts/Organization: A Purchase Order or Contract is required 1 business day prior to the appointment & payment due within 30 days following the service being rendered.
We ask that you give us as much notice as possible prior to a scheduled consult if it needs to be rescheduled. We have a long waiting list for appointments and the sooner you let us know, the better the opportunity to allow for another patient in need of our services to take that time. We understand that unforeseen circumstances can cause a family to cancel their appointment. Our center sends appointment reminder emails.
If we receive less than 24 hours’ notice that a consult time needs to be rescheduled, then the consult payment is still due as previously scheduled. No show appointments, unless a sudden emergency occurs where documentation can be provided, are not acceptable and payment is required for the no-show appointment.
Services $1,000 & up: $500 non-refundable scheduling deposit due within 24 hours’ of scheduling or your appointment will be released
2 Weeks Prior: Balance Payment Due (If applicable, your credit card on file will be charged accordingly)
For School Districts/Organization: A Purchase Order or Contract is required 2 weeks prior to the appointment & payment due within 30 days following the service being rendered.
Services of $1,000 & up: With the demand for services, we require pre-payments to secure your appointment/service. Cancellations with more than 2 weeks’ notice will be refunded excluding the $500 scheduling deposit. The scheduling deposit may be transferred to another service. Cancellations with less than 2 weeks’ notice will require full-service fee payment (non-refundable).
Services under $1,000: With the demand for services, we require pre-payments to secure your appointment/service. Cancellations with more than 1 week notice will be refunded excluding the $100 scheduling deposit. The scheduling deposit may be transferred to another service. Cancellations with less than 1 week notice will require full-service fee payment (non-refundable).
Cancellations due to travel challenges or medical emergencies: With proof of travel challenges or a medical emergency, we will address on a case-by-case basis. With documentation of the emergency, such as a doctor’s note, we may permit a credit being applied toward future services.
If the SMart Center must cancel any service as a result of circumstances beyond reasonable control including but not limited to fire, floods, natural disasters, riots, strikes, or disease epidemic, the client is eligible to receive a refund/credit excluding any deposits and payments for services already rendered. Early dismissal from a CommuniCamp program will be reviewed on a case-by-case basis.